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Patient Satisfaction

We at Eastern Maine Medical Center care about what our patients think. We have measured patient satisfaction for the past seven years and are proud of our excellent results. In fact, Eastern Maine Medical Center has received the Avatar Exemplar Service Overall Best Performer award in 2003, 2004, 2005, 2006 & 2007.


    
 
Patient Satisfaction
(Please pause over an indicator for details)
Indicator
EMMC
Most Current Quarter
EMMC
Quarter Prior

EMMC FY09 Target

Overall Satisfaction
91.89
94.02
92.45
N/A
92.86
Inpatient Satisfaction
90.34
90.46
91.27
95.89
98.38
Outpatient Satisfaction
93.10
93.14
93.72
94.40
97.07
Obstetrics
89.44
88.84
N/A
N/A
96.67
Ambulatory Surgery Satisfaction
95.01
94.98
N/A
95.43
98.60
Emergency Department Satisfaction
85.72
86.26
87.70
93.38
92.95
Physician Practices Satisfaction
92.60
92.41
93.03
N/A
93.96
   
           

Questions? Please email Dianne Bubar at:

Please note: If you are experiencing a medical emergency or need medical advice about your healthcare, do not send an email. Contact your healthcare provider or call EMMC’s main number at 207-973-7000.

For all other questions or concerns, click here to complete an EMMC Contact Us request form.